Our commitment to our clients
We are committed to providing our clients with the highest standards
of service 365 days a year, continually developing the business
to raise standards and keep pace with technology.
As members of The Royal Institution of Chartered Surveyors and The
Property Managers' Association, we are totally professional in everything
we do, from monitoring potential conflicts of interest to protecting
our clients' funds.
To provide the best possible service to owner/occupiers, Grant & Wilson Ltd undertake to:
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- Deal with enquiries courteously,
helpfully and efficiently, whether in person at our office
or by telephone;
- At all times respect the confidentiality
of any financial or personal information provided to us;
- Send out quarterly newsletter
to owners and facilitate resident co-owners' meetings;
- Abide by the duties and responsibilities
of both manager and owner/tenant in performing management
duties;
- Answer all letters promptly;
- Deal with any emergency enquiries
at our office within one hour and return normal calls the
same day wherever possible;
- Intimate any repairs notified
to us to the contractor by fax or post on the day we receive
them. If the repair is an emergency, we will do our best
to call out a tradesman within four to six hours.
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Grant & Wilson Ltd is a member of the Royal Institution of Chartered
Surveyors and General Insurance Standards Council and Property Managers
Association (Scotland) Limited.
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